Refund & Return Policy

At Little Galaxy, we want you and your little one to love your purchase. If something isn’t right, this policy explains how returns and refunds work in line with South Africa’s Consumer Protection Act (CPA).

For assistance, contact us at support@littlegalaxy.co.za.

1. Returns Eligibility

You may request a return within 7 days of delivery if:

  • The product is defective, damaged, or faulty.

  • You received the wrong item.

  • The item is unused, in its original packaging, and in resaleable condition.

Items must not show signs of wear, washing, or misuse unless defective.

2. Non-Returnable Items

For hygiene and safety reasons, certain items may not be eligible for return unless faulty, including:

  • Personal-use products

  • Clearance or final-sale items

  • Gift cards

This does not affect your rights under South African law.

3. How to Request a Return

To initiate a return, email:

📧 support@littlegalaxy.co.za

Include:

  • Your order number

  • Photos or videos showing the issue

  • A short description of the problem

Our support team will respond within 2–3 business days with return instructions.

4. Return Shipping

  • If the item is defective or incorrect, Little Galaxy will cover return courier costs.

  • If you changed your mind or ordered incorrectly, return shipping costs are the customer’s responsibility.

We recommend using a trackable courier service when returning items.

5. Refund Process

Once your return is received and inspected:

  • Approved refunds will be processed within 5–10 business days.

  • Refunds will be issued to the original payment method used at checkout.

Processing times may vary depending on your bank or payment provider.

6. Exchanges

If you would prefer an exchange instead of a refund, let us know when contacting support. Exchanges are subject to stock availability.

7. Damaged Items on Arrival

If your order arrives damaged, please notify us within 48 hours of delivery with photos so we can assist quickly.

8. Cancellations

Orders may only be cancelled before dispatch. Once an order has shipped, it will need to go through the return process.

9. Consumer Rights

This policy is subject to the Consumer Protection Act of South Africa. Nothing in this policy limits your statutory rights.

10. Contact Us

For questions about returns or refunds, contact:

📧 support@littlegalaxy.co.za