Frequently Asked Questions (FAQ)

Welcome to Little Galaxy! If you can’t find the answer you’re looking for below, contact us at support@littlegalaxy.co.za — we’re happy to help.

🛒 Ordering

How do I place an order?

Simply add your chosen items to your cart, proceed to checkout, and complete payment securely online.

Will I receive order confirmation?

Yes — once payment is successful, you’ll receive an order confirmation email.

Can I cancel or change my order?

Orders can only be cancelled or changed before dispatch. Email us immediately at support@littlegalaxy.co.za and we’ll try to assist.

🚚 Delivery

Where do you deliver?

We currently deliver within South Africa.

How long does delivery take?

Delivery times vary by location:

  • Main cities: 2–5 business days

  • Outlying areas: 4–8 business days

How do I track my order?

Once your order is shipped, you’ll receive a tracking link via email or SMS.

What if my order is delayed?

If your parcel is taking longer than expected, contact us at support@littlegalaxy.co.za and we’ll investigate with the courier.

🔄 Returns & Refunds

What is your return policy?

You may request a return within 7 days of delivery if the item is faulty, damaged, or incorrect.

How do I request a return?

Email support@littlegalaxy.co.za with your order number and photos of the issue.

How long do refunds take?

Once approved, refunds are processed within 5–10 business days.

Who pays for return shipping?

If the item is defective or incorrect, we cover the courier costs. For change-of-mind returns, the customer is responsible.

💳 Payments

What payment methods do you accept?

We accept secure online payments via our supported payment gateways shown at checkout.

Is my payment information safe?

Yes — payments are processed securely by certified third-party providers. We never store your card details.

📦 Products

Are product images accurate?

We aim for accurate photos, but colours and finishes may vary slightly due to lighting or screen settings.

Are your products safe for children?

Our products are designed for children, but adult supervision is recommended at all times.

📧 Contact & Support

How do I contact you?

Email us at support@littlegalaxy.co.za — our team will respond as quickly as possible.

What are your support hours?

We respond to queries Monday to Friday during business hours (excluding public holidays).